he selected candidate will support customer projects in the deployment of voice,
data, and/or video infrastructure technology.
We require a highly motivated individual, who thrives in a constantly changing and exciting
environment, to apply creativity and innovation in the development of solutions essential to
support our business objectives, and is able to able to lead change through cross-functional
teams or business unit projects.
Responsibilities
Requirements Gathering & Scoping
Lead and participate in requirements gathering and analysis.
Define and document scope of work for multiple projects and activities with varying
complexity, timelines, and importance within the team.
Perform scoping and translate customer business requirements into technical specification
and scoping documents.
Translate requirements into detailed design documents (DDD) and technical specifications
document (TSD).
Review architecture documents to ensure solutions proposed by various internal teams, 3rd
party vendors, and/or customers meet Customers’ technical and functional business
requirements and adhere to all industry and customer specified standards.
Produce feasibility and effort estimates
Integration/Implementation
Plan solution delivery steps, deployment phases, and quality assurance guidelines.
Coordinate with internal and external planning, operations and support teams for project
implementation.
Participate in implementation, verification and acceptance testing of new hardware,
software, services, or functionality.
Configuration of different network elements, Switches, Routers, Firewalls and IPS’s.
Produce and maintain detailed technical documentation (Architecture,Operations Procedures,
and Specifications).
Develop and deploy automated operational tools to facilitate the management of the system
(self scaling, self healing)
Provide regular reporting of project status, accomplishments, forthcoming milestones, and
challenges to Management and Executive team members.
Provide regular reporting of project status, accomplishments, forthcoming milestones, and
challenges to Management and Executive team members.
Responsible for participation in Change Management procedures including participating in
weekly meetings.
Provide technical consultation to both internal and external teams.
Establish and build partnerships with other teams and vendors involved in the projects.
Work with vendors and stakeholders to understand product and solution roadmaps.
Develop and documents network reference and training material.
Operations
Manage the network requirements to meet the business demands of a telecommunications and
video head end.
Maintain central database of both public and private IP address space used in Customer
network infrastructure.
Provide network infrastructure capacity and performance reporting and planning.
Work collaboratively with other internal teams in building out the ongoing network plans and
provide recommendations to and tracking of support capacity demands and resiliency.
Collaborate with Project management, stakeholders on multi-disciplinary teams to act as a
key contributor in the planning, implementation and operational support of all mission
critical LAN/WAN infrastructure.
Maintain standards for a datacenter infrastructure and operational effectiveness and ensure
availability of networks in Production, Development, Lab and Disaster Recovery environments
across multiple datacentres.
Responsible for leading third line support for incident and request management.
Operational support for LAN/WAN related network incidents (investigation of element and link
failures, network routing, performance, security).
Track appropriate information and complete ticket, outage and post mortem records as
necessary.
Completes periodic routine maintenance and daily tasks, tracking results and resolving
problems as appropriate.
Monitors network indicators and initiates further testing and corrective action as
necessary.
Provide on-call coverage as required.
Learning & Innovation
Research new technology to meet applicable availability and security requirements to fulfill
customer solution requirements.
Research the use of best technologies and best practices to help guide and build consistency
to introduce new technologies, features and systems.
Uses experience and knowledge to help propose, document, and drive technical and process
improvements
Contribute and lead improvement initiatives typically associated with delivery times and
work efficiency
Analyze large amounts of data, consolidate and translate that data into business insights
Mentor and train other colleagues and peers on new systems, technology and networking
Qualifications
Telecom/Broadcast Experience
Prefer candidates with proven track-record of success
At least 5-7 years experience in network operations and project support in large complex
data center infrastructure with technology from multi-vendors
Working knowledge of the design of telecom carrier network services (including voice and
data services), and Ethernet and Copper based access preferred
Work experience in a telecommunication or broadcast/cable service provider, both business
and technical working backgrounds would be an asset
Cellular networks knowledge: HSPA, LTE, IMS
Working knowledge and working experience with Broadcast delivery and transport mechanisms,
transport protocols, video encoding/encryption/compression/multiplexing techniques.
Working knowledge of Video over IP, SD and HD video processing, live and file based
transcoding, and mass storage & data delivery systems
Working knowledge of MPEG 2 + MPEG 4 transport streams and Analyzers
Supported an infrastructure covering more than 10+ locations
Support remote access solutions for 1000+ users
Support infrastructure with more than 200+ servers
Support infrastructure with more than 100+ network and firewall devices
Delivered large project implementations involving multiple teams
Worked in technical departments to produce detailed documentation
Proven experience as a technical team lead supporting complex network and security projects.
Advanced knowledge of and experience with servers (physical and virtual design) as well as
different operating systems (Windows and Linux)
Excellent knowledge and experience in enterprise data center infrastructure
Advanced knowledge and sufficient experience in network and system clustering in a
multi-tiered, high transaction volume environment
Advanced knowledge and experience in system clustering in a multi-tiered, high transaction
volume environment is considered an asset
Advanced knowledge and experience in technical architecture design (e.g., routers, switches,
firewalls, protocol flows) and hands-on experience with middleware server components (e.g.,
HP, Oracle)
Experience in the implementation and support of high availability environments
Knowledge of virtualization technologies
Knowledge of WAN technologies : MPLS ,DWDM
Advanced knowledge of routing protocols ( BGP, EIGRP, OSPF )
Advanced knowledge of Cisco technologies ( CCIE would be an asset )
Advanced knowledge of IP networking
Strong knowledge of TCP/IP protocol suite and layer 2/3 architectures.
Advanced knowledge and experience in complex network infrastructure (i.e. routers, switches,
gateway, firewalls, IDS/IPS, SSL, UTM, load balancing, ACLs, and VPN technologies)
Knowledge and experience with multiple key manufacture technologies: Cisco, F5, CheckPoint,
Fortinet, Solarwinds, Juniper, Foundry, Sidewinder, Nokia, Hypercom, RSA, Ciena
Excellent network troubleshooting skills, efficient problem-solving methodology,
knowledgeable in packet analysis and troubleshooting/debug commands on operating systems
Cisco(IOS), Juniper(JUNOS), Fortinet, CheckPoint, Unix/Linux/HpUx, Windows, and Linux
(Redhat, Ubuntu, CentOS)
Knowledge of ITIL framework
Testing & Automation
Experience in working with various network debug and monitoring tools
Knowledge of automation tools (Ansible, Puppet, Chef)
Understanding of Agile / DevOps / Lean / Six Sigma. Experience working with these
methodologies preferred.
Able to write code to automate processes and orchestrate deployments (Python, Ruby, Java,
Shell or Perl etc) and manage code (GIT, SVN etc)
Scoping & Technical Writing
Ability to translate legacy designs to next generation solutions and map them into technical
requirements
Advanced technical writing skills with emphasis on translating “technical speak” into
business language is an asset
Proficient knowledge and experience in Microsoft VISIO
Education & Certifications
A university degree in Computer Science, Engineering,Telecommunications
Various Cisco certifications from CCNA to CCIE
Network and Security certifications (CCNP, JNCIS, CCSE)
Checkpoint certificates
Any other technical certificates will be an asset
Soft Skills
Strong combination of business acumen, relationship management and solution designing
Must be able to work well cross-functionally and create consensus and negotiate deliverables
Excellent communication, interpersonal, organizational, and problem solving skills
Strong time management skills and work ethic (highly motivated) to manage multiple
projects/accountabilities
A strong sense of accountability towards objectives
Excellent analytical, problem solving and decision making skills with a strong attention to
detail
Strong aptitude to recognize opportunities for improvement in day-to-day work and take
appropriate actions
In-depth knowledge through self-motivated learning and hands-on experience with networking
technologies within a security environment
Ability to perform multiple, technical, highly complex tasks in a dynamic work environment
Ability to review and interpret complex technical information and analyze situations to
define issues, draw conclusions and provide a final solution
Ability to schedule activities and meetings; gather and collate data independently
Ability to effectively manage multiple changing priorities, projects, and activities
Strong team player, works collaboratively with others to achieve goals
Excellent in communication (both oral and written) and organizational skills; advanced
technical writing skills with emphasis on conveying technical information to non-technical
audiences
Able to work off hours during Customer maintenance change windows and participate in on-call
rotation support
Ability to work effectively in a high volume environment that is subject to frequent change.